Ops Manager, Call Centre, Wimbledon

£Neg

Develop and coach Team Managers to effectively lead and manage their team’s performance
Identify and take ownership to resolve business issues affecting performance across the operational team
Produce qualitative and quantitative data to assess performance of teams against targets
Personally lead, coach and support the Team Managers to enable them to perform to their full potential
Make a key contribution to the contact centre business planning process to improve operational productivity
Analyse and identify trends affecting customer service
Plan resources to meet changing business focus and requirements
Working cohesively and co-operatively with other segments to achieve Business Plans
Represent the contact centre on working parties or project teams as required
Ensure a customer focused, high performance, high commitment, personally accountable culture is developed and maintained across the Operations Group,
Contribute to the effectiveness of the communication and consultation